Maintenance
Repairs reported, triaged and tracked.
Tenants send a request from their phone any time. You get an email right away, Tello suggests the priority and next steps, and both of you can see the status until it's fixed.
Email sent to landlordMaintenance, done right.
Requests from the portal
Tenants describe the problem and pick a priority from their tenant portal.
Instant alerts
The landlord gets an email the moment a request comes in.
AI triage
Tello suggests priority and category, lists next steps and drafts a reply with any safety step to take now.
Safety first
Gas smells, flooding and other emergencies are flagged as emergencies.
Track to resolved
Open, in progress and resolved, with the full history saved per property.
From inspections
Repairs found in an inspection become maintenance requests in one tap.
Up and running in four steps.
Tenant reports
From the tenant portal, day or night.
You're alerted
Email plus the request in your dashboard.
Tello triages
Priority, next steps and a reply to send.
Resolve
Mark it fixed. The tenant sees it too.
No more chasing texts.
Tenants see the status of their requests in their portal, and landlords see every open repair across every property.
- Open repair count on your overview
- Status visible to the tenant
- Priority you can change any time
- History kept with the property
Good to know.
Do tenants need an account?
Yes. Landlords invite tenants by email to their free tenant portal.
Do you dispatch vendors?
You choose who does the work. Tello suggests next steps; you make the call.
What about emergencies?
Tell tenants to call 911 for fire, gas or danger first. Tello's triage flags emergencies so you see them right away.
Run your Fresno rentals the modern way.
Listings, applications, inspections, repairs, documents and reports, with Tello built into all of it.